Our Policy

Payment Policy:
Your credit card will show that you are billed by Custom Glass Etching twice, first for your purchase second, for shipping and handling. To provide you with information that your order is processing, check to see if your credit card has been charged, if it has not been charged you need to contact us in writing and get a response from us in writing. We reserve the right to refuse service or product at anytime,  prior to us billing your credit card. You will be sent an invoice for all charges once shipped, all charges are due thirty days after you receive an invoice.  We do not know the shipping charges until your order is picked up by the carrierr, therefore we can not quote a shipping price. We cannot accept purchase orders or company checks.

Order Cancellation:
Once your order has been charged to your credit card, it can not be cancelled.  You may not cancel the order if your order  is delayed or lost in transit. We process your order on a first come first served basis; however, we will adhere to your requested delivery date and will use the necessary shipping methods to meet that date.

California sales tax:
All California customers will be charged current sales tax.

Shipping Policy  Shipping and Charges:
The minimum weight of UPS is one pound. We reserve the right to change and choose other carriers if the shipping cost and delivery time is not affected. We cannot use your shipping #, FedEx UPS etc. UNDER NO CIRCUMSTANCES WILL ANY SHIPPING CHARGES OR HANDLING FEE BE REFUNDED. Each package will have a shipping and handling fee, if more than one package a total will be on your invoice. You will have two charges on your card first award and etching charge, second charge will be for shipping and service, plus tax on California business shipping to California only. If there is a need for material to be sent from a supplier to complete your order you will incur those shipping charges.

Next Day Shipment:
Please call us 702-586-4330 for details.

Shipping Transit Time:
USP Ground – up to 7 days across continental US from the time we ship.

International Order:
No International Shipping

Defective Item Return Authorization:
Please contact your U.P.S. for breakage as soon as you open your package.
For a Defective Item Return Authorization Number also call as soon as package is opened, delays cannot be accepted.

Items Broken:

Shipping Defective Item to Us:
Call 702-586-4330 for instructions

Privacy Policy

You should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of “cookies.” Cookies are small text files a Web Site can use to recognize repeat users. We may use cookies to recognize visitors and more quickly provide personalized content or grant you unimpeded access to  registered areas of our web site.

Information gathered through cookies also helps us measure use of our site. Cookie data allows us to track usage behavior and compile data that we use to  improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely  identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.

Our Security Policy:
We are aware of your privacy concerns and strive to collect only as much data as is required to make your Internet and/or product or service use experience as efficient and satisfying as possible, in
the most unobtrusive manner as possible.

The foregoing policies are effective as of September 1, 2013. We reserve the  right to change this policy at any time without notice.

Email: From time to time we will offer you special prices, discounts on discontinued awards and updates on new items through your email. You can opt out at any time. Your email will not be sold or published.

Custom Glass Etching assumes no responsibility for determining the proper ownership or proper use of trademarks, logo’s and trade names. All liabilities of this nature rest with the customer. Customers placing orders with Custom Glass Etching represent and warrant that they have the authority to order purchase and distribute the product with the trademarks, logos and trade names specified in the order, and that the use or display of the artwork or logo will not violate any laws or copyright restrictions. Customers  also consent to indemnify, defend and absolve Custom Glass Etching, its affiliates and licensees from and against any and all claims, liabilities and expenses, including attorney’s fees, arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, or other proprietary rights or merchandise. This policy will remain in effect after delivery of the customer’s merchandise.

By placing your order you argee to our policy and have read and undertsand the conditions presented.

Questions: Please feel free to contact us.

Mailing Address:
Custom Glass Etching
5546 Camino Al Norte #2-169
North Las Vegas, NV 89031
Phone:   702-586-4330